Refund Initiated - #{refund.order.orderNumber}

{@com.eszes.saas.app.be.bms.ecom.model.entity.Refund refund} {! tenant is passed as a Map with brand color and branding info for multitenancy !} Refund Initiated - #{refund.order.orderNumber}

REFUND INITIATED

Your refund request has been received

We've initiated a refund for your order and our team will process it shortly. You'll receive another email once it has been completed.

Refund Amount

{#if refund.amount}{refund.amount.formatted}{#else}—{/if}

Order Number: #{refund.order.orderNumber}

Refund Reference: #{refund.id}

Dear {refund.order.greetingName},

Thank you for your patience. Here are the details of the refund we've started for you.

Item Being Refunded

{#for item in refund.order.orderProducts} {#if item.productId == refund.productId && (refund.variationId == null || item.variationId == refund.variationId)} {/if} {/for}

Image	Product	Price	Qty	Subtotal
{#if item.variationImageUrl} {#else if item.productThumbnailUrl} {#else} {/if}	{#if item.productName}{item.productName}{#else}Product #{item.productId}{/if} {#if item.variationId} Variant: {#if item.variationName}{item.variationName}{#else}#{item.variationId}{/if} {/if} SKU: {item.variationSku ?: item.productSku ?: 'N/A'}	{#if item.unitPrice}{item.unitPrice.formatted}{/if}	{refund.quantity ?: item.quantity}	{#if refund.quantity && item.unitPrice && refund.quantity != item.quantity}{item.unitPrice.times(refund.quantity).formatted}{#else if item.subtotal}{item.subtotal.formatted}{/if}

Refund Details

{#if refund.reason}

Reason: {refund.reason}

{/if} {#if refund.paymentType}

Refund Method: {refund.paymentType}

{/if} {#if refund.message}

Response from {tenant.brand.name}

{refund.message}

{/if} {#if !refund.reason && !refund.message && !refund.paymentType}

No additional details were provided.

{/if}

{#if refund.refundImageUrl}

Attached evidence:

{#for url in refund.refundImageUrl.split(',')} {#if !url.isBlank()} Refund evidence

{/if} {/for}

{/if}

Refunds are typically processed within a few business days. We'll notify you as soon as the amount has been sent. If you have any questions, please contact us.

Best regards,
{tenant.brand.name}

{tenant.brand.name}

{#if tenant.brand.address}{tenant.brand.address}
{/if} {#if tenant.brand.phone}Phone: {tenant.brand.phone}
{/if}